Dealing With Difficult Behaviors at Kent State Stark

One of the greatest causes of stress in the workplace is dealing with "problem" people: customers, co-workers, employees or bosses. Most people's reaction is to "fight fire with fire," escalating an already tense situation. Through the use of self-assessments, strategy planning exercises and case studies, you will be able to identify and use strategies to overcome or better cope with difficult behaviors in your workplace. Facilitated by Deborah Easton